Refund & Cancellation Policy

Effective Date: June 28, 2026

At BrandSetuOnline Healthcare Services, we are committed to providing reliable and high-quality home healthcare services. This Refund & Cancellation Policy explains the terms applicable to bookings, cancellations, refunds, and medical equipment rentals.

By booking our services, you agree to the terms outlined below.

1. Appointment Cancellation

Customers may cancel or reschedule a booked service by contacting our support team.

  • More than 24 hours before the scheduled appointment: Eligible for a full refund or free rescheduling.
  • Less than 24 hours before the appointment: A cancellation fee may apply.
  • After the healthcare professional has been dispatched or the service has begun: No refund will be provided.

2. Home Healthcare Services

Refunds are generally not available after a healthcare service has been completed.

If you are dissatisfied with the quality of service, please contact us within 24 hours of the appointment. We will review your concern and, where appropriate, may offer:

  • A replacement healthcare professional
  • A complimentary follow-up visit (subject to availability)
  • A partial or full refund, at our sole discretion

3. Doctor Home Visit

If a doctor is unable to visit due to unforeseen circumstances and a suitable alternative cannot be arranged, any advance payment for that appointment will be refunded.

4. Laboratory Services

For home sample collection:

  • Cancellation before sample collection may be eligible for a refund.
  • Once the sample has been collected or testing has begun, no refund will be provided.

5. Medical Equipment Rental

For rented medical equipment:

  • Refunds for unused rental periods are generally not available unless otherwise agreed.
  • Security deposits (if applicable) will be refunded after inspection and confirmation that the equipment has been returned in good condition.
  • Charges may apply for damaged, lost, or improperly used equipment.

6. Service Unavailability

If BrandSetuOnline is unable to provide the booked service due to operational reasons or lack of availability, you may choose either:

  • A full refund of the amount paid, or
  • Rescheduling the service at no additional cost.

7. Payment Refund Timeline

Approved refunds will be processed to the original payment method.

Typical processing times are:

  • UPI: 1–3 business days
  • Bank Transfer: 3–7 business days
  • Debit/Credit Card: 5–10 business days

Processing times may vary depending on your bank or payment provider.

8. Non-Refundable Situations

Refunds will not be provided in the following situations:

  • Incorrect information provided by the customer that prevents service delivery.
  • Customer is unavailable at the scheduled appointment time.
  • Refusal of service after the healthcare professional arrives without a valid reason.
  • Services that have already been completed.
  • Laboratory tests after sample collection.
  • Damage or misuse of rented medical equipment.

9. Exceptional Circumstances

BrandSetuOnline may consider refund requests on a case-by-case basis in exceptional situations, including medical emergencies or other unforeseen events. Any decision regarding such requests will be at the sole discretion of BrandSetuOnline.

10. How to Request a Refund

To request a refund or cancellation, please contact us with your booking details.

BrandSetuOnline Healthcare Services

Email: nursinghelpline@gmail.com

Call: +91 7892184601

WhatsApp: +91 8792454838

Please include:

  • Full Name
  • Mobile Number
  • Booking ID (if available)
  • Date of Service
  • Reason for Refund Request

11. Policy Updates

BrandSetuOnline reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published on this page with the revised effective date.